NHS and Amazon Alexa: playing with fire or welcome relief?

NHS and Amazon Alexa: playing with fire or welcome relief?

The UK’s National Health Service just announced a collaboration with Amazon to offer health advice through it’s popular Voice Assistant Alexa. People living in the UK and who own an Amazon Alexa will be able to ask specific questions such as: “Alexa, what are the symptoms of a urinary infection?” or “Alexa how do I treat a migraine?”. These are common questions that we usually ask our medical doctors and there is an interesting opportunity to bridge the gap between those who struggle to reach out to their doctor at short notice and those who visit the doctor for every symptom they struggle with.